The Communications and Multimedia Forum of Malaysia (CFM) lauds the reminder by the Minister of Communications and Multimedia, Tan Sri Annuar Musa, that telcos should be more proactive in providing service in all areas and not pick or divide areas with poor coverage areas between them.

Consumers are becoming increasingly dependent on technology to remain connected both socially and professionally. Any disruptions to or service outages will have a major impact on the lives of users as reflected in the comments from consumers that have flooded social media.

CFM is seeing an increasing number of complaints under Billing and Charging category, specifically in the subcategory of Direct Carrier Billing (DCB).

CFM is seeing an increasing number of complaints under Billing and Charging category, specifically in the subcategory of Direct Carrier Billing (DCB).

It has been a very challenging year to the telecommunications and multimedia consumers with the planned shutdown of 3G Network by 31 December 2021.

With 2021 coming to an end, the Communications and Multimedia Consumer Forum of Malaysia (CFM) held its 20th Annual General Meeting (AGM) on 9 December 2021, located at…..

CYBERJAYA, 25 JAN 2021 – With the implementation of the current Movement Control Order (MCO), the Communications and Multimedia Consumer Forum of Malaysia (CFM) would like to remind consumers to be extra vigilant in protecting their online security and safety. “With...

CFM acts as a facilitator and serves as a channel for users to redress unresolved complaints by service providers based on the guidelines set out in the General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC).

CFM sees this as not just an issue of offering free data for the inconvenience but rather that consumer’s need reassurance that such disruption should not be occurrence.

The findings of the CFM poll show that most consumers are not satisfied with the quality of internet speed promised by Telcos | CFM

The CFM Dialogue 2019 is the second edition for this year with the theme “Consumer Protection in the Era of Spam, Scam and Fraud” that focused on educating consumers in online safety in Malaysia. | #YourRightsOurPriority #CFMmalaysia

CFM, MTSFB, MMU ADVOCATES CONSUMER THROUGH A SYNERGY PROGRAMME “TRIPLE M EXPLORACE” #exploreIT #tripleM #tripleMexplorace2019

KUANTAN, 28 AUGUST 2019 – In conjunction with Malaysia’s 62nd National Day, the Communications and Multimedia Consumer Forum of Malaysia (CFM) celebrates 2019 National Day by hosting a laidback program that also promotes teamwork through “CFM Merdeka Explorace”...

CYBERJAYA, 5 DECEMBER 2017 – A telephone number is one of the most valuable personal data in the digital world today and criminals might use it to scam the public and commit fraud. Recently, various cases involving consumers who suffered losses of up to hundreds of...

  Communications & Multimedia Consumer Forum of Malaysia(CFM) Suruhanjaya Komunikasi & Multimedia Malaysia (MCMC) Off Persiaran Multimedia, Jalan Impact 63000 Cyberjaya, Selangor Darul Ehsan Tel: +603 8320 9033 Fax: +603 8320 9083 www.cfm.my INFORMATION...

In conjunction with CFM 8th Knowledge Sharing Session (KSS) Selangor Edition Program Schedule: 30 October 2017 – 1 November 2017 (Monday – Wednesday) / Masscomm Square, FKPM UiTM Download schedule here.

CYBERJAYA, 16 NOVEMBER 2016 – As part of the spectrum reallocation exercise that was recently announced by the Malaysian Communications and Multimedia Commission (MCMC), the designated Service Providers (SP) will be scheduling recalibration work on their base...

JOHOR BAHRU, 9 NOVEMBER 2016 – The internet and social media has significantly helped the public become a smarter and better-informed consumer, particularly those who seek to find solutions to the problems that they are facing with their communications and...

KUALA LUMPUR, 28 SEPTEMBER 2016 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) held its 16th Annual General Meeting in The Malaysian Communications and Multimedia Commission (MCMC) auditorium today. At today’s AGM, CFM discussed...

KUALA LUMPUR, 28 DECEMBER 2015 – In line with the Government’s announcement during Budget 2016 in October, telecommunication companies will give rebates to individual prepaid customers who are Malaysian nationals, for one year throughout 2016. The rebate...

KUALA LUMPUR, 12 NOVEMBER 2015 – Due to the increasing number of unsolicited mobile SMS messages in Malaysia in recent months, the Communications and Multimedia Consumer Forum of Malaysia (CFM) is looking at addressing any complaints resulting from this trend by...

KUALA LUMPUR, 28 OCTOBER 2015 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) itself underwent a transitions with the newly elected Board of Councillors at the 15th CFM Annual General Meeting held at Menara Kuala Lumpur. At today’s 15th Annual...

Kuala Lumpur, 16 May 2014 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) hosted the Forum in conjunction with the World Telecommunications and Information Society Day yesterday. The event was held at the Le Meridien, KL Sentral and was officiated...

KUALA LUMPUR, 13 March 2014 – Communications and Multimedia Consumer Forum of Malaysia (CFM) would like to announce that CFM is organizing a short video contest in conjunction with World Consumer Rights Day in its efforts to promote better consumer awareness of their...

KUALA LUMPUR, 12 September 2013 – With the increased availability and affordability of smartphones, more and more of our sensitive and personal information will be easily accessible, cross referenced and integrated through our device. As personal and private data...

KUALA LUMPUR, 23 August 2013 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) welcomed the new line-up of councilors at their 13th Annual General Meeting at the KL Bird Park on Thursday, 22nd August 2013. Dr. Elistina Abu Bakar from Malaysian...

14 MAY 2010, BY CFM Ipoh, Perak - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with the Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, has participated in an awareness seminar at Suruhanjaya Komunikasi...

06 MAY 2010, BY CFM In conjunction with the General Consumer Code (GCC) Review Workshop, the Communications and Multimedia Consumer Forum is organising a Forum for Discussion on current Communications and Multimedia service issues such as curbing SMS spams, fair...

29 APR 2010, BY CFM Kuantan, Pahang - The Communications and Multimedia Consumer Forum of Malaysia (CFM) with the Malaysian Communications and Multimedia Commission (MCMC) Multimedia and Communications, has jointly organised a consumer seminar at Suruhanjaya...

CFM’s response to public concerns on Credit Card Fraud & Identity Theft 20 JAN 2009, BY CFM Kuala Lumpur, 20 January 2009 – There have been recent comments in the media from readers concerning the credit card fraud and identity theft using mobile phones. The...

18 JAN 2009, BY CFM Kuala Lumpur, 18 January 2009 – There have been recent comments in the media from readers concerning the pitfalls of SMS contests and the potential dangers of radiation from the use of mobile phones. The Communications and Multimedia Consumer Forum...