BANGI, 18 DECEMBER 2019 – As an industry forum that prioritises consumer rights, the Communications and Multimedia Consumer Forum of Malaysia (CFM) supported by the Malaysian Communications and Multimedia Commission (MCMC) took the initiative to hold the CFM 2019 Dialogue session as a platform for sharing knowledge with consumers at Faculty of Economics and Management, Universiti Kebangsaan Malaysia (UKM).

The CFM Dialogue 2019 is the second edition for this year with the theme “Consumer Protection in the Era of Spam, Scam and Fraud” that focused on educating consumers in online safety in Malaysia.

“With the development of digital technology in payment systems and increasing usage of e-Wallets today, more consumers are opting to use cashless payment methods. Further to this, CFM is organising this dialogue session to provide an in-depth understanding of the current global economic trend of moving towards efficient and fast payment settlement systems and the risks involved of using the internet,” said CFM Chairperson, Datin Mohana Mohariff.

The CFM 2019 Dialogue heard presentations from industry experts namely Commercial Crime Investigation Department (JSJK) Bukit Aman – DSP Nur Asrul Haji Ariff; Enforcement Division Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) – Mohd Muhaimi Mohamad; Network Security Monitoring Division MCMC – Rahmat Abu Nong; Cybersecurity Malaysia – Jazannul Azriq Aripin; Apigate Sdn Bhd – Liong Ang Ling; and Boost e-Wallet – Asyraf Ahmad Suhaibi. Among the topics discussed were ‘Cyber Commercial Crime’, ‘KPDNHEP and MCMC’s Role in Protecting Consumers’, ‘How to Keep Yourself Safe’ and ‘Digital Payments’.

At the end of the CFM Dialogue sharing session, participants are given the opportunity to consult with panellists on the topics that they have presented.

Datin Mohana added, “CFM hopes that this programme will provide vital information and clear explanations on online safety in order to cultivate the culture of well-informed Malaysian consumers.”

CFM will continue to strive to be a proactive forum through constant engagement with consumers via multipronged approaches – dialogues, forums, workshops, polls and any other hands-on programmes.






About CFM

The Communications and Multimedia Consumer Forum of Malaysia (CFM) were established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in February 2001 as an industry forum under Section 189 of the Communications and Multimedia Act 1998 (CMA). It is a platform for the industry and the consumers/public to make coherent and constructive contributions to service improvements and policy developments.

CFM is tasked with, amongst others, to promote the growth of Malaysia’s communications and multimedia industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. CFM also facilitates complaints redress on Communications and Multimedia services.

If there are any unresolved complaints regarding communications and multimedia services, consumers are welcomed to submit complaints through:


(integrated system with MCMC)

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Malaysian Communications & Multimedia Commission (MCMC), Off Persiaran Multimedia Jalan Impact,

63000 Cyberjaya, Selangor.

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