CYBERJAYA, 23 OCTOBER 2018 – The new broadband pricing has been the talk of the town. The recent announcement made by the Malaysian Communications and Multimedia Commission (MCMC) saw broadband pricing in Malaysia reduced by up to 56% and made the new pricing applicable to all including Telcos’ existing customers. The Chairman of the Communications and Multimedia Consumer Forum of Malaysia (CFM), Mohamad Yusrizal Dato’ Yusoff lauded the initiative made by the minister Y.B Gobind Singh Deo and the support given by the service providers particularly Celcom, Maxis, TIME and TM in ensuring the broadband is affordable to all Malaysians.
Though the prices have been reduced, CFM continues to receive number of queries as well as grievances expressed through CFM’s social media, on detail information on the new offer.
According to the Chairman of CFM, “This review in pricing is new to all subscribers and consumers, and I believe, they did not get sufficient information of the new prices, speed, and the details of the terms and conditions. As the consumer forum on telecommunications and multimedia services, we continue to engage actively with our members (service providers) for the right information to be shared with the consumers.”
CFM has compiled the key information for consumers’ reference regarding the new broadband pricing:
|When will the new rates take effect?||16 September 2018
*Applicable in Sabah only
|13 September 2018
Customers can enjoy the new prices as soon as they sign up for the plans.
|Since 7 October 2018||Since 12 July 2018|
|Are these reduced packages for all, including your existing customers?||Yes||Yes||Yes||Yes for Unifi Basic and Unifi100mbps|
|For your existing customers, who do not wish for an upgrade, will you offer the reduced rate for the same package?||No discount for not opting the new speed.||Yes||Yes, customers who wish to stick with their current speeds but at the new lower prices have the flexibility to make modifications at any time via the TIME Self Care portal.||All existing customers will be upgraded automatically to the new speed. However, customers still have the option to make changes to their package subscriptions at any TMpoint outlets.|
Certain packages come with an extension of the contracts. Customers are advised to contact their service providers for further information and clarification.
He added, “Besides that, we continuously received complaints regarding no coverage and speed issues from the consumers. In Malaysia we note that there are so many options available to the consumer. We have different packages of wireless and satellite broadband. We should be smart in choosing the best option for us by knowing our type of usage and its respective level of consumption.”
With this move made by the service providers, CFM is confident that Malaysia is making one more step forward to achieve the National Connectivity Plan (NCP) for people to have the internet access throughout the nation.
CFM on the other hand, will continue to monitor the delivery of these new services being offered to consumers and would encourage consumers to keep themselves well-informed before subscribing to any packages. To find out about all broadband packages that are available, consumers may go to https://www.consumerinfo.my/broadband/ for further info.
The Communications and Multimedia Consumer Forum of Malaysia (CFM) was established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in 2001 as an industry forum under Section 189 of the Communications and Multimedia Act 1998 (CMA). It is a platform for the industry and the consumers/public to make coherent and constructive contributions to service improvements and policy developments.
CFM is tasked with, amongst others, to promote the growth of Malaysia’s communications and multimedia industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. CFM also facilitates complaints redress on Communications and Multimedia services.
If there are any unresolved complaints regarding communications and multimedia services, consumers are welcomed to submit complaints through:
(integrated system with MCMC)
|MOBILE APPLICATION||Download “MY MOBILE RIGHTS” on Google Play Store and App Store|
Malaysian Communications & Multimedia Commission (MCMC), Off Persiaran Multimedia Jalan Impact,
63000 Cyberjaya, Selangor.
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