JOHOR BAHRU, 9 NOVEMBER 2016 – The internet and social media has significantly helped the public become a smarter and better-informed consumer, particularly those who seek to find solutions to the problems that they are facing with their communications and multimedia services. The Communications and Multimedia Consumer Forum of Malaysia (CFM) takes this one step further by putting both the supply and demand side together at the 5th Industry Knowledge Sharing Session held today in Johor Bahru.
With the recent announcement by Prime Minister Datuk Seri Najib Razak during his Budget 2017 presentation on the government’s initiatives in broadband for Malaysia, CFM is confident that the RM 1 billion allocation to improve nationwide broadband coverage and quality improvements will definitely help enhance consumer experience as well as open up more online opportunities for all Malaysians.
“In the fast-paced era of technology, our consumers have become more knowledgeable and demanding, and they now expect the best service by communications and multimedia providers in Malaysia. However, they are also now more aware of their rights and statistically, we have received a total of 5,973 complaints from January 2016 to October 2016,” said Deputy Chairman of CFM, Mohamad Yusrizal Dato’ Yusoff.
|YEAR||2014||2015||2016(AS OF OCTOBER)|
(TOTAL NUMBER OF COMPLAINTS RECEIVED BY CFM FROM 2014 – 2016 (AS OF OCTOBER)
He added, as for Johor, CFM has received 295 complaints as of October 2016. While telco service providers all endeavor to have the best service possible, often this may not be the case due to multiple factors. CFM ensures that consumers are not short-charged by continuously monitoring the service delivery of the service providers and addressing any breaches of the General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC).
|TOP 5 COMPLAINT – JOHOR||TOTAL|
|Billing And Charging||90|
(TOP 5 COMPLAINTS RECEIVED IN JOHOR – 2016 AS OF OCTOBER)
In this Industry Knowledge Session Johor Edition, CFM deliberated on topics and issues related to consumers of communications and multimedia services in Malaysia. With the participation of speakers from Ministry of Domestic Trade Co-Operatives and Consumerism (KPDNKK) and Telekom Malaysia (TM) as well as Director of CFM, Ahmad Izham Khairuddin together with Persatuan Pengguna Kedah (CAKE), it is expected that the participants will increase their awareness and knowledge on their rights and responsibilities in relation to their communications and multimedia subscriptions.
CFM’s main objective for organizing the Industry Knowledge Sharing Session is to share with the participants the consumers issues such as internet broadband, high international roaming charges, unsolicited SMS, false registration and poor services, among others. The event is ended with a Questions and Answers (Q&A) session with selected Service Providers as panelist to respond to queries from the attendees.
The Communications and Multimedia Consumer Forum of Malaysia (CFM) was established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in 2001. It is a platform for the industry and the consumers/public to make coherent and constructive contributions to service improvements and policy development.
CFM is tasked with, amongst others, to promote the growth of Malaysia’s communications and multimedia industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. CFM is also a channel for complaints redress on Communications and Multimedia services.
|COMPLAINT ONLINE PORTAL (COP)||www.complaint.cfm.org.my|
|CONSUMER HOTLINE||1 – 800 – 18 – 2222|
|MOBILE APPLICATION||Download ‘MY MOBILE RIGHTS” on Google Play Store|
|WALK IN||CFM MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION (MCMC) OLD BUILDING, OFF PERSIARAN MULTIMEDIA, JALAN IMPACT, 6300 CYBERJAYA, SELANGOR|
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